ACD Systems White Papers

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ACD Systems White Papers (View All Report Types)

What's New in Lync Server 2010- A Dell Perspective sponsored by DellEMC and Intel® WHITE PAPER: The next generation of communications is here. Lync Server 2010 and Lync 2010 provide sweeping changes to enterprise communications and build on the core Office Communications Server functionalities. With the use of virtualization and role collocation, customers can combine multiple functionalities into fewer machines. Posted: 15 Jun 2011 \| Published: 15 Jun 2011 TOPICS: Collaboration \| Communications Software \| Enterprise Content Management \| Enterprise Content Management Software \| Messaging Software \| Server Software \| Server Virtualization \| Server Virtualization Software \| Telephony Systems

MarketScope for Unified Communications for the SMB Market, North America sponsored by Cisco Systems, Inc. WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment. Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Network Infrastructure \| Network Management \| Network Management Protocols \| Network Management Services \| Network Management Software

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Smarter Computing and Breakthrough IT Economics sponsored by IBM WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models. Posted: 14 Feb 2012 \| Published: 14 Feb 2012 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Cloud Computing \| Infrastructure Management \| IT Governance \| IT Infrastructure \| IT Management \| IT Systems

Outsourcing IT Projects: 12 Success Factors to Consider sponsored by Rackspace Technology WHITE PAPER: This guide explores the 12 success factors IT professionals should consider when looking to outsource IT projects to managed hosting or the cloud. Posted: 10 Nov 2014 \| Published: 10 Nov 2014 TOPICS: Cloud Computing \| Cloud Storage \| Cloud Storage Services \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Systems \| Outsourcing \| Server Virtualization

What’s New with IP Office 8.1 sponsored by Avaya WHITE PAPER: This brief guide details the new features and improvements of the communications system IP Office 8.1, explaining how this tool can help you support increased scalability, integrated video collaboration, increased mobility, and more. Posted: 18 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Software \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Small Businesses \| SMBs \| Telecommunications Systems \| Teleconferences \| Videoconferences \| Videoconferencing Systems

The Confident Choice for Cisco® Unified Communications: Datasheet sponsored by Insight and Plantronics WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients. Posted: 14 Nov 2013 \| Published: 14 Nov 2013 TOPICS: Business Communications \| Collaboration \| Communications Hardware \| Communications Systems \| M2M Communications \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Hardware

Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits sponsored by Oracle Corporation WHITE PAPER: Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more. Posted: 29 Jun 2012 \| Published: 25 Jun 2012 TOPICS: Business IT Alignment \| Business Process Management \| IT Industry \| IT Infrastructure \| IT Systems \| Oracle (Product)

The Top Considerations for a Unified Communications Purchase sponsored by Cisco Systems, Inc. WHITE PAPER: This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs. Posted: 23 Jun 2014 \| Published: 23 Jun 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Top Ten IT Systems Management Pain Points sponsored by Kaseya WHITE PAPER: Managing the IT infrastructure for small and mid-sizedcompanies is a thankless job. People just don’tunderstand the expertise, time and patience required.Kaseya presents the top ten IT management pain pointsand our solution for making your life easier. Posted: 12 Apr 2011 \| Published: 12 Apr 2011 TOPICS: Backup Software \| IT Service Management \| IT Systems \| Machine Tools \| Operating Systems \| Remote Backups \| Security Software \| SMBs \| Troubleshooting \| Virtual Machine