WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
PRESENTATION TRANSCRIPT:
Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries. Read this transcript to learn how Less Delivers Much More!
WHITE PAPER:
The technology behind remote access is called a "virtual private network," or "VPN," and it establishes a private, secure network connection over a public network, such as the Internet.
WHITE PAPER:
Access this white paper to discover a new virtualization platform with cloud capabilities that delivers flexibility, scalability and cost requirements to virtual data centers.
EGUIDE:
In this expert guide, Tom Nolle, President of CIMI Corporation will uncover two network market truths, and how they impact network operators' infrastructure and profits.
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
WHITE PAPER:
Uncover the four key requirements of workshifting, the technologies needed to achieve them, and the solutions that can provide these capabilities to your organization.
